Mobile Hotspot Programme

sponsored by the ITF Seafarers’ Trust in partnership with NAMMA

 

High speed internet access is the number one request of seafarers from port-based seafarers’ welfare providers. Most seafarers’ centres provide free or cheap internet access in their facilities and many also sell data-capable SIM cards. Until recently however, those SIM cards gave relatively little data in exchange for a seafarers’ hard-earned money as North America has some of the highest mobile data costs in the world. Some seafarers’ centres do provide rental of mobile hotspot devices, but these have been a continual challenge because of cost, increased restrictions from internet providers, and the logistics to deliver to and pick up the devices from the visiting ship.

On the importance of helping provide hotspots onboard, Rev. David Wells, chaplain in the Port of Houston, remarked: “Seafarers have less time to get off their ships in port and often don’t have internet on board. The new generation of seafarers – just like all of us – want to be online. Having an internet hotspot, especially one with a fast connection, allows them to communicate with their families using Skype or other social media.”

The North American Maritime Ministry Association (NAMMA) became aware of a special program available only for non-profit organisations in the United States that existed through a partnership of the MobileBeacon.org program and the international Techsoup.org program. MobileBeacon had a very special deal that provided an unlimited monthly 4G data connection in the United States using MiFi devices that could be purchased at a discount through the Techsoup program. By this partnership, the unlimited 4G connection plus MiFi device cost under 150 USD per year – an immensely cheaper option compared to all other commercially available solutions. Further, there was no limitation on allowing visiting seafarers to use the devices.

NAMMA was able to partner with the ITF Seafarers’ Trust to gain funding for more than 90 of these 4G enabled devices for a two-year period in about a dozen major US ports including Tampa, Philadelphia, Houston, Boston, Newark, Los Angeles, Port Arthur, New Orleans, Hampton Roads, Oakland, Seattle, and San Juan, Puerto Rico. At regular intervals in the programme, the ministries would provide reports on how much data was being used: for one month, we were happy to report more than 6,551 GB of data used on the devices!

The ITF Trust is grateful to all the ship visitors, chaplains and volunteers involved in the programme. Distributing and collecting the Wi-Fi devices requires significant investment of time by local seafarers’ centres. No doubt, the offer of free internet was a great way to show a tangible act of service to a ship and seafarers’ organizations that participated were very happy to join. Yet, it sometimes required extra effort to make sure the devices were returned before the ship left port.

The mobile hotspot equipment

A picture of the mobile hotspot equipment

Steven Finnesy of Tampa Port Ministries said, “I really believe this is the top service we can provide for seafarers. We are happy to have them use the WiFi in our center, but it is only open a limited number of hours per day and not all seafarers can come. When seafarers have a hotspot on board, they can use it 24-hours a day, at times that are more convenient for speaking with their families in other time zones. Sure, our whole team has to help keep track of the units, but from a ministry standpoint it is a great opportunity to visit seafarers on their ships and serve a real need.”

Providing internet access to seafarers is one of the priorites of the ITF Seafarers’ Trust. The partnership with NAMMA has been excellent and we are happy to support those who work directly with seafarers, bringing happiness into a life that can be stressful and, by its very nature, is lived apart from family and other loved ones ashore. A surprisingly large number of seafarers still do not have anything like high speed internet on board their ships, so seafarers have expressed thanks for the communications services that NAMMA members were able to provide.